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Terms of use for International shipping service

Terms of use for International shipping service

We ship by EMS (Express Mail Service) only for products with customized service.
Please thoroughly read the following service contents and Terms of use for EMS.

■What is EMS?

EMS is an international postal express mail service provided by Japan Post Co., Ltd. and available to over 120 countries and territories worldwide.

■Shipping by EMS

Although the delivery from our site to the airport in the country of destination by EMS is handled by Japan Post Co., Ltd., upon arrival to the country of destination, the delivery to the shipping address is handled by the postal services in each country or territory.
The shipping method is under the laws of each country or territory and complies with the terms and conditions of local postal services.

1) The delivery to the shipping address by EMS generally takes about 7 business days. However, please note that this is only an estimate and the delivery time may vary depending on the situation of local postal services including the customs clearance and local handling condition as well as the state of affairs or natural disasters, etc., in each country or territory.

2) The shipping cost includes ①Freight, ②Insurance, ③Documentation fee and other handling charges for international shipping, However, as the following fees are not included, if required, the recipient shall pay all such fees under the laws of each country or territory.
・Customs duty, Value Added Tax, Consumption tax, Import tax or any other type of taxes
・Storage fee, Redelivery fee in the country of destination
・Receiving fee
・Other kind of charges required in the country of destination

■Return / Cancellation

We cannot accept any kind of returns or cancellations of the goods due to the recipient’s personal preferences, once shipped out.

■Disclaimer

1) For international shipping, we are responsible for only up to the point the goods are loaded on board the vessel or aircraft.

2) In terms of any problems for the shipment by EMS, upon arrival to the country of destination, as the delivery to the shipping address is handled by the postal services in each country or territory, in case any delay or missing of the goods occur, neither we nor Japan Post Co., Ltd. is responsible for handling the situation and the recipient needs to contact the local postal services for any inquiry.

EMS Tracking No., required for any inquiry, will be provided by email when the goods are shipped out. If you have any inquiries, we will contact Japan Post Co., Ltd. and reply to you accordingly.
We shall not bear any responsibility or liability for any undeliverable goods due to incorrect address or information provided by the recipient.
And, in case the goods are returned to Japan due to long-term absence of the recipient, unpaid taxes or customs clearance fee, etc., the recipient shall pay the cost of the goods and the shipping cost for return.
If redelivery of the goods is requested, the recipient shall pay all the additional charges.

3) Although we do always take all the possible measures to ensure the appropriate packaging, in case the goods have arrived in damaged condition, please immediately contact us (info@travelers-factory.com).
And, in case any damage to the goods occurred during overseas transportation, Insurance program can be applicable. For its application, we first should request an investigation by submitting “Investigation Request” to the post office after receiving a claim of the damaged goods from the recipient.
As the recipient will be contacted through International Post Office within a week or two, after being contacted, please ask the post office nearby to issue “Damage Report”.

The following 3 things are required to issue “Damage Report” at the post office nearby.
1.EMS Tracking No.
2.Damaged goods itself
3.Cartons / boxes shipped with the damaged goods.
After “Damage Report” is issued, please inform us of Damage Report No.

4) In terms of customs duties, the delivery may delay depending on the procedure of customs clearance and additional customs duties may be required under the laws of each country or territory. In such case, the recipient shall pay all fees.

送料:全国一律550円(税込)
5,500円(税込)以上送料無料

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